Based on 1 submission across Aotearoa — Full-time Permanent roles only
Responds to IT support tickets by phone, chat, or portal, diagnosing and resolving common issues. Logs and tracks requests, and escalates problems that need specialist teams. The first point of contact for tech support in NZ organisations. The role suits people who explain technical issues in plain language and stay patient with frustrated users. It is a common first rung into infrastructure, security, and specialist support roles. The role builds a strong understanding of how an organisation actually uses technology. Analysts who build relationships with users become the natural point of trust for bigger projects.
Base salary + bonuses, based on 1 submissions
Based on 1 anonymous submissions
Across 1 anonymous submissions, the median total salary for a Service Desk Analyst in New Zealand is $55,000 per year. Total remuneration ranges from about $55,000 (10th percentile) to $55,000 (90th percentile).
A full-time median of $55,000 per year compares with the NZ minimum wage of $49,816 per year and the living wage of $62,192 per year.
Median pay by experience: Junior (0-2 Yrs) $55,000.
Based on 1 submissions
Median salary progression