Based on 2 submissions across Aotearoa
Handles customer enquiries by phone, email, or in person, resolving issues and providing product or service information. Keeps customer records updated and escalates complex cases. Shapes first impressions of New Zealand businesses every day. The role suits people who stay calm under pressure and can solve problems quickly and clearly. Experience here is a common foundation for careers in sales, support leadership, and wider customer operations. Teams value people who can solve problems first time and leave customers feeling heard. Strong performers frequently move into escalations, training, or team leadership.
Base salary + bonuses, based on 2 submissions
Based on 2 anonymous submissions
Across 2 anonymous submissions, the median total salary for a Customer Service Representative in New Zealand is $54,000 per year. Total remuneration ranges from about $53,040 (10th percentile) to $54,960 (90th percentile).
A full-time median of $54,000 per year compares with the NZ minimum wage of $49,816 per year and the living wage of $62,192 per year.
Median pay by experience: Junior (0-2 Yrs) $54,000.
Based on 2 submissions
Median salary progression